Aims and Objectives

• To offer access to comprehensive information, so that clients can make informed decisions about their specific care needs.
• To individually assess the care needs and requirements of service users before we offer a personal domiciliary care service.
• To handle the personal information and respect the confidentiality of our clients appropriately.
• To offer a flexible, consistent and reliable personal care service that promotes and protects the health, safety and welfare of our clients.
• To ensure the care needs, wishes, preferences and personal goals of our clients are foremost in the delivery of our care, and that our clients’ wishes and preferences are incorporated into their care plans.
• To treat our clients with respect, value them as people and uphold their right to privacy.
• To assist our clients to make their own decisions, control their own lives and through support maintain their independence

Client groups
We provide care and support to the elderly, adults with mental health, learning and physical disabilities, sensory impairment, HIV/AIDS, terminal illness and individuals recovering from illness., Children with autism, learning and physical disabilities.

Nature of the services we provide

Personal Care:

• Dressing and undressing / preparing the client for day care or trips out.
• Washing / bathing / showering / shaving / grooming / cleaning teeth.
• Hair care (washing / brushing).
• Nail care (fingernails only).
• Toileting and all aspects of personal hygiene.
• Continence management.
• Care of pressure sores (under appropriate nursing supervision).
• Getting in and out of bed.
• Assisting with the use of aids to daily living / rehabilitation aids
• Helping with rehabilitation programmes, prescribed by professionals.

Healthcare:

• Assisting the client to take prescribed medication.
Dietary Care:
• Preparation of snacks and meals according to the client’s preferences
• Assisting with feeding, as required.

Domestic / Household Services:

• Cleaning / dusting / vacuuming / polishing.
• Bed-making.
• Clearing refuse and rubbish.
• Laundering / hand-washing / ironing / light needlework.
• Fuel Management.
• Shopping/preparing shopping lists/budget assistance
• Light gardening tasks (subject to previous agreement) and handyman service.

Training & Qualifications

• Statutory Training (Manual Handling; First Aid; Food Hygiene; Health & Safety; Fire Safety)
• Foundation Training
• NVQ Level I
• NVQ Level II (All our staff have either completed or are completing NVQ II)
• NVQ Level III

Complaints

Whilst we endeavour to provide a high quality service at all times, we recognise that service users are entitled to complain about any aspect of our service. We have a clear investigative procedure for handling complaints:
• All complaints should be made in writing to the Registered Manager.
• We will keep a full written record of the nature of the complaint.
• We will acknowledge complaints within 3 working days.
• We will inform you of the action(s) (if any) that are to be taken in response to the complaint within a period reasonable for the circumstances but not exceeding 28 days.
• You can at any point during the complaints process contact the Care Quality Commission (CQC) at the address below:

Care Quality Commission

Email: enquiries.london@cqc.org.uk Telephone: 03000 616161 Care Quality Commission National Correspondence Citygate Gallowgate Newcastle upon Tyne NE1 4PA

Dynamic People Ltd Registered Provider: Mrs Charlyn Duru Registered Manager: Mrs Charlyn Duru (BSC, RMA, Charlyn has managed the agency since its inception in 1998 following a background in care.)